In the unlikely event this happens, please contact the USPS location that is stated on the tracking number as we are not responsible for lost or stolen packages once an order ships out. Sometimes a tracking status says delivered but the package gets held back a day or two and eventually makes it’s way to the shipping address. If it has been a few days since the tracking status says delivered and you still have not received your order, we recommend calling the USPS location stated on the tracking number as the order might have to be picked up at the post office. If this happens, you will need your I.D. to pick up the package. 

We will try to the best of our ability to help track down your order. Email info@forevergoldenjewelry.com or click the chat icon on the bottom right of our website to start a conversation with someone on our team for assistance.

If you shopped at one of our pop-up shops, returns/exchanges can be done at our next pop-up shop! Please look at our Pop-Up Shop Schedule page to see where we will be next!

Yes! Visit our Pop-Up Schedule Page or our social media accounts to see where we will be popping up next in Miami! 

Instagram: @shop_forevergolden

Facebook: Forever Golden Jewelry  

If you would like us to be a vendor at your next pop-up shop or event, please email info@forevergoldenjewelry.com 

To help protect the look of your jewelry, it is best to avoid getting it wet. This includes lotions, perfumes, hand sanitizer, salt water, chlorine water, while showering/bathing and while exercising. Chemicals found in personal body products brake down the metal & alter the appearance so we suggest putting on your jewelry last when getting ready to go out. 

We recommend storing all your Forever Golden pieces in the jewelry pouch it came in or in a sealed zip lock bag and placed in a dry, cool environment. 

Head over to our Metals Guide & Care Instructions page for more information on how to care for your Forever Golden pieces.